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Connecting to the Server

Below are instructions for connecting to the Department Exchange server with various mail clients. If you are using a different client, or a different version of a client listed below, try following the steps in your client's connection wizard using the information below as a guide.

If you need assistance, please contact the CSR Office.

Automatically Configure Outlook 2007-2013

  1. Click File, then Account Settings, then Account Settings again.
  2. Under the Email tab, click New....
  3. Enter the required information:
    • Name. This is the name Outlook will display on the side menu for the mailbox.
    • BYU Email Address
    • Leave the password boxes empty
    • Click Next
  4. Outlook will then attempt to connect with the mail server.
  5. A pop-up window will request your username and password. They must be entered as follows:
    • Username: byu\[your BYU Net-ID]
    • Password: your BYU password
  6. Click Finish.
  7. Restart Outlook. It may request your username and password again. Enter the same information you gave in step 4.
  8. If desired, click "Remember my credentials" so that Outlook doesn't request credentials every time it is opened.

Manually Configure Outlook 2007-2013

  1. When Outlook opens, you will be prompted to configure an email account. Select Yes and click Next.
  2. If your information is not detected automatically, enter your name and email address in their respective fields.
  3. Check the Manually configure server settings box and click Next.
  4. Select Microsoft Exchange and click Next.
  5. Enter mail.byu.edu in the Microsoft Exchange server field and your BYU email address in the User Name field.
  6. Click the Check Name button to check your settings. If prompted, enter byu\[your BYU net-ID] and your BYU password. If you were able to connect to the server, your user name will be underlined.
  7. Ensure the Use Cached Exchange Mode box is checked and click Next.
  8. Click Finish.

Outlook 2003

  1. When Outlook 2003 opens, you will be prompted to configure an email account. Select Yes and click Next.
  2. Select Yes and click Next.
  3. Select Microsoft Exchange and click Next.
  4. Enter mail.byu.edu in the Microsoft Exchange server field and your BYU email address in the User Name field.
  5. Click the Check Name button to check your settings. If prompted, enter byu\[your BYU net-ID] and your BYU password. If you were able to connect to the server, your user name will be underlined.
  6. Ensure the Use Cached Exchange Mode box is checked and click Next.
  7. Click Finish.

Thunderbird 2

  1. When Thunderbird opens, you will be prompted to import data from other programs. Select Don't import anything and click Next.
  2. The main Thunderbird window will open. Select Email account and click Next.
  3. Enter your full name and email address in their respective fields. Click Next.
  4. Select IMAP and enter mail.byu.edu in the Incoming Server field.
  5. Enter mail.byu.edu in the Outgoing Server field. Click Next.
  6. Enter your BYU Net-ID in the Incoming User Name field. Click Next.
  7. Change the Account Name field if you wish, or leave it with the default name. Click Next.
  8. Click Finish.
  9. You will receive an error saying the server is not an IMAP4 mail server. This is normal. Go to the Tools menu and select Account Settings.
  10. On the left, select Server Settings. On the right under Security Settings select SSL. Check the Use secure authentication box.
  11. On the left, select Outgoing Server (SMTP). On the right, click Edit.
  12. Under Use secure connection select TLS.
  13. Change the Port field to 587.
  14. Click OK and then OK again.
  15. If you are prompted with a security warning, select to Accept this certificate permanently.

In order to see all your mailbox folders, you will need to Subscribe to them. To select what folders you want to see, do the following:

  1. In the left-hand pane, right-click on your mailbox and select Subscribe....
  2. Select the checkbox for any folder you wish to view in Thunderbird. Make sure to select Junk E-mail as this is where messages marked as spam will be delivered. If you also use Outlook or the Web Access to read your mail, you may want to also select Deleted Items and Sent Items.
  3. Click OK.

General IMAP Settings

The following are generic IMAP settings which should work in any modern IMAP-based mail client. Please contact the CSR Office if you have any questions about configuring your mail client.

  • Both incoming and outgoing mail require authentication.
  • Incoming Mail
    1. Select the IMAP protocol
    2. Enable SSL encryption (required)
    3. If asked, specify port 993
    4. Enable password authentication using your BYU username and password
    5. The IMAP server is mail.byu.edu
  • Outgoing Mail
    1. Select the SMTP protocol
    2. Enable TLS encryption (required)
    3. Specify port 587 (required)
    4. Enable password authentication using your BYU username and password
    5. The SMTP server is mail.byu.edu