General information

The Computer Support Representative (CSR) for the Physics and Astronomy Department is Mark Erickson. He is responsible for overseeing computer support for the department.

The assistant CSRs for the department are:

The CSR office can be reached in the following ways

If there is a computer problem, please contact the CSR office as soon as possible. We are generally available from 8:00 a.m. to 4:00 p.m. Monday through Friday during the semester and depending upon the schedules of the assistant CSRs. Please remember that the assistant CSRs are students that are taking classes and need their off time to study. Please respect their privacy when they are not working unless you have been otherwise told to contact them for critical situations.

Computer Accounts

Please see the Computer Accounts page for more information about obtaining and renewing a Physics & Astronomy computer account.

Help and Tutorials

To the left are links with instructions on how to accomplish common tasks and fix common problems with department computers. Please refer to these when needed. Suggestions are always welcome.

Policies

Please be familiar with all guidelines as your lab use is contingent upon you following them.

These guidelines may be changed at any time without notice.

Department Computer Committee (DCC)

The Department Computer Committee is currently Dr. Bryan Peterson, Dr. Michael Ware, and Mark Erickson.

General Account Policies

Desktop and P-Drive Policies

For all personal accounts on the Windows Active Directory (faculty, staff, students, etc) the contents of the Desktop is NOT saved on the P-Drive. DO NOT save anything to the Desktop which you want to have automatically backed up.

Password Policies

The policy for Windows Active Directory Physics and Astronomy accounts including faculty, staff, and students is as follows:

We realize this may be an inconvenience, but cooperation helps protect all users of the system.

E-mail Account Policies

The Faculty and Staff department standard email system is Microsoft's Exchange Server. Access is provided via Microsoft Outlook, IMAP, and POP3. Webmail access is available at https://mail.physics.byu.edu.

Removal of Inactive Accounts

Inactive student computer accounts will be removed at the discrescion of the Physics CSR Office. Generally, inactive accounts are disabled but left in the system for approximately one year. After this time, the account will be deleted and any student files will be deleted.

Lab Policies

Programs for Use on the Lab Machines: